Research Report
S&P Global Market Intelligence Business Impact Brief
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False declines, persistent login challenges and friction-ridden onboarding processes are all examples of customer experience (CX) issues that can stem from unoptimized anti-fraud strategies that fail to take the CX into account.
These issues impede the journeys of loyal customers, causing frustration and, at worst, adverse impacts to revenue and relationships. Failing to recognize existing customers doesn’t only jeopardize the experience; the business as a whole suffers.
In this Research Report, you’ll learn:
- The top enterprise fraud concerns now.
- Why fraud must be treated as a CX problem.
- How CX and UX teams can collaborate to fight fraud and CX friction.
See how the award-winning Deduce Identity Insights helps businesses streamline user identification for better fraud prevention and customer experience.
About Deduce
Deduce detects stolen and synthetic AI-driven identities that fool legacy identity-fraud security solutions and damage trust. Deduce unmasks these identities using patented technology and the largest purpose-built, activity-backed identity graph, which sees 185M+ identities more than three times every week, generating 1.5B+ authenticated online events per day across 150,000+ websites and apps. Deduce Identity Graph data drives real-time multicontextual digital forensics to protect new account opening workflows, expose “sleeper” stolen and synthetic identities that are already in customer databases, reduce friction and false positives in onboarding, reduce onboarding operational costs, and improve customer acquisition KPIs.
Deduce awards include Tech of the Future – Fighting Fraud at the 2024 Banking Tech Awards USA, the #1 Security spot in Fast Company’s World’s 50 Most Innovative Companies 2022, and the 2022 CISO Choice Award for Fraud Prevention. Learn more about the AI-driven identity fraud threat and Deduce’s solution at deduce.com.